Terms of service
Thank you for visiting Human-Kinetics.co.uk, which is operated by Mare Nostrum Group Ltd.
Your use of this website is governed by these Terms and Conditions
Please review the Terms and Conditions of the Human-Kinetics.co.uk website, contained herein. If you do not agree with any of these Terms and Conditions, you may not use the Human-Kinetics.co.uk website. You can accept the Terms and Conditions by clicking to accept or agree to the Terms and Conditions when this option is made available to you on the website or by actually using this website. Your use of this website constitutes your acceptance of these Terms and Conditions and you agree to be bound by them.
These Terms and Conditions May Change
Human Kinetics reserves the right to update or modify these Terms and Conditions at any time without prior notice. Therefore, please review these Terms and Conditions whenever you use this website. Your use of this website following any change to the Terms and Conditions constitutes your agreement to follow and be bound by the Terms and Conditions as changed.
If you have questions regarding this policy contact us here.
Human Kinetics Europe
Distributed exclusively by:
The Mare Nostrum Group
39 East Parade
These Terms and Conditions were last updated 25 February 2020.
All material contained within the Human Kinetics website is protected by copyright. All Rights Reserved and are protected to the fullest extent of United Kingdom and International copyright laws. Except for use in a review or for the purposes of aiding in placing an order with Human Kinetics, the reproduction or utilization of this work in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including xerography, photocopying, broadcast and recording, and in any information storage and retrieval system, is forbidden without the written permission of the publisher. Order forms may be copied for the purpose of ordering materials from Human Kinetics. Read the Human Kinetics Permissions page for information about how to obtain permission to reproduce or utilize materials on the website.
The information on these web pages is provided in good faith as a service to the international physical activity community, and all reasonable care is taken to ensure the information is correct and up to date. Please remember that some of the information provided on these pages may require technical knowledge or specialized training for use or implementation. In addition, no guarantee is made of the accuracy of the information provided on this website by Human Kinetics or any of the persons and organizations contributing to any part of this site. Human Kinetics and the authors and organizations contributing to the website disclaim all liability of any kind arising directly or indirectly from any use of the information conveyed on this site or any loss or damage incurred from such use. If you have questions about the accuracy or currency of any information provided on the Human Kinetics website, please contact us here, and we will attempt to rectify any uncertainty.
Product Inaccuracy Disclaimer
From time to time there may be information on our website or in our product catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. HK reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Human Kinetics is pleased to provide our customers with a wide variety of services on this website. We are constantly updating and improving our site in order to provide our site users with the best experience possible. You acknowledge and agree that the services on this site may change at any time without prior notice to you. You also acknowledge and agree that Human Kinetics can stop offering these services, permanently or temporarily, at any time at Human Kinetics’ sole discretion without any prior notice. You may stop using our services at any time and have no requirement to notify Human Kinetics of your decision. You acknowledge that if you do not follow and abide by the Terms and Conditions of this site, Human Kinetics may disable your account, thereby preventing access to services or any files or other content contained in your account.
Use of the Services
You agree to use the services for only the purposes that are permitted by the Terms and Conditions of this site and by any applicable law or regulations in your state, country, or jurisdiction. You are not allowed to engage in any activity that interferes or disrupts the services of this site or the servers or networks connected to the services and site. You will not copy, sell, trade, resell, reproduce or duplicate any services provided on this site. You are responsible for any breach of your obligations under the Terms and Conditions of this site and for the consequences, including any losses that Human Kinetics may suffer, of any such breach and further acknowledge that Human Kinetics has no responsibility to you or to any third party.
In order to access the full range of materials available from Human Kinetics, you are sometimes required to create an account. You are required to provide accurate and complete information when creating your account, and you are solely responsible for any activity that occurs on your account.
By creating an account, you affirm that you are 18 years of age or older. Children under the age of 18 are not allowed to create an account on this site and should not use this site.
If at any time you fear there has been a breach of your account, you are responsible for contacting Human Kinetics. Human Kinetics is not responsible for such breaches.
You shall at no time use any area of this site, including message boards, groups, messaging, or profiles, for commercial purposes. Any users found to be using this site for commercial purposes will immediately have their accounts removed.
If you are found to have uploaded viruses, Trojan horses, or malicious code to your profile or other sections of the site, Human Kinetics retains the right to immediately remove your account and, when warranted, seek restitution to the fullest extent of the law.
In order to ensure our site operates at an optimal level for all site visitors, Human Kinetics retains the right to delete files and content from your account after 12 months of inactivity; after removal, these files and content will be inaccessible.
User Submitted Content
All information on this site, including data files, text, software, music, audio files, and videos, which you have access to as a user of this site, are the sole responsibility of the person from which such content originated.
Any content presented to you may be protected by copyright and intellectual property rights which are owned by the content holder.
You may not modify, rent, sell, distribute, or reproduce this content, in whole or part, unless you have been specifically told that you may do so by the owner of the content in a separate agreement.
Human Kinetics reserves the right (but is not obligated) to review, flag, refuse or remove any or all content posted to this site.
You acknowledge that by using this site you may be exposed to content that you find offensive or objectionable and that, in this respect, you should use this site at your own risk.
You agree that you are responsible for any content that you upload or post to this Site and that the consequences of your actions are yours alone.
Human Kinetics acknowledges and agrees that it obtains no right, title or interest from you under these Terms and Conditions to any content you upload or post. You agree that you are solely responsible for protecting the rights surrounding your proprietary content and that Human Kinetics has no obligation to intercede in rights protection on your behalf.
You retain copyright and any other rights you already hold for your content which you submit, post or display on this site.
Human Kinetics is not responsible for any viruses, Trojan horses, or malicious code that may be transmitted through user submitted content. Download content provided by other site users at your own risk.
Links to Other Sites and Content
This website includes numerous hyperlinks, including links to other websites and content. Human Kinetics has no control over other websites and content. Human Kinetics is not responsible for the content or availability of such sites and content, and does not endorse any content or information found on these sites. Human Kinetics is not responsible for any loss or damage which may occur by you as a result of visiting these external sites and content.
Digital Millennium Copyright Act
If you are a copyright owner or an agent thereof and believe that a user on this site has infringed upon your copyright pursuant to the Digital Millennium Copyright Act of 1998, please Contact Us.
Termination of Agreement
The Terms and Conditions of this site will apply until terminated by either you or Human Kinetics as outlined below:
Human Kinetics may at any time terminate this legal agreement with you if you have breached any provision of the Terms and Conditions of this site, if Human Kinetics is required to do so by law, or if Human Kinetics suspends the delivery of services on this site.
You may stop using our services at any time and have no requirement to notify Human Kinetics of your decision. If you wish to have your account removed, please Contact Us.
Conditions of sale
All orders are accepted by Human Kinetics subject to and in accordance with the following conditions of sale which override and exclude any other terms stipulated or incorporated or referred to by the customer during any negotiations or in any course of dealing between HK and the customer. No variation to these conditions of sale are permitted unless expressly authorised in writing by a director of the company.
All products and content in HK marketing materials and on the HK website are invitations to treat only and are not offers. An order placed by a customer using such advertised information is considered as an offer to purchase goods from HK. No contract will subsist between the customer and HK for the sale of products by HK to the customer until the order has been dispatched. To the full extent permitted at law, HK provides marketing materials, and this website and its contents on an ’as is’ basis and makes no representations or warranties of any kind with respect to the information herein or its products and contents described. HK disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose.
Prices for goods on sale on the HK website are specified in British £ Sterling. All prices quoted in £ Sterling and are reviewed annually and amended. Customers are requested to choose their correct country on ordering and to choose their correct ordering region. Appropriate pricing and postage for that region will be automatically calculated. Should a customer choose a region which is not compatible to their country of delivery, Human Kinetics reserves the right to amend these details and adjust the pricing to reflect appropriate charges advertised on this website.
HK reserves the right to change prices without notice at any time. Prices charged will be those prevailing when an order is dispatched. If the price increases from that advertised on the HK website or within marketing materials, HK will take reasonable endeavours to contact the customer to verify that the goods are still wanted.
All prices are quoted exclusive of VAT. VAT is charged where appropriate to the goods. Individual customers will be charged VAT on digital products at the prevailing rate of their country. All other customers will be charged VAT, unless they quote a VAT number on ordering or have a status which avoids VAT. Customers need to alert HK of such a status at the time of ordering. Human Kinetics Europe is part of Mare Nostrum Group, VAT Registration 1297 017 11 .
Pre-payment is due in all cases for consumer orders. Credit orders cannot be processed on this website. For credit orders, customers should contact Customer Services directly by telephone. +44 (0) 1423 562 232 or via email, firstname.lastname@example.org to ensure correct terms and discount, where applicable, are applied.
All goods supplied on a credit basis, shall remain the sole and absolute property of HK as legal and equitable owner until such time as the customer shall have paid HK the agreed price on the invoice raised in relation to these goods. The customer’s right to possession of the goods shall cease if he, not being a company, fails to comply with a statutory demand or if he, being a company, does anything or fails to do anything which would entitle a receiver to take possession of any assets or which would entitle any person to present a petition for winding up. HK may for the purpose of recovery of its goods enter upon any premises where they are stored or where they are reasonably thought to be stored and may repossess the same. It will be assumed that where the buyer purchases similar goods from the company on a regular basis that a stock rotation system has operated, and goods still held relate to invoices still outstanding for which full payment has not been made.
HK reserves the right to decline to trade with any company or person. Official orders from local authorities, schools, universities, hospitals and other institutions will only be accepted via the email, fax or post.
We aim to dispatch orders within 48 hours if stock is available. For more urgent deliveries an additional charge may be added, depending on the destination. Please contact HK for further details. Delivery will be made to the address specified by the customer. HK may use any method of delivery available to it. HK will use reasonable endeavours to meet delivery estimates but in no circumstances shall it be liable to compensate the customer for non-delivery or late delivery. HK reserves the right to deliver by instalments should any products be out of stock, although the customer will be informed in such an event. The customer will also be informed should any of their products be out of stock and the customer has the right to cancel the order at any time.
For more information on our shipping times and costs please our Contact Us page.
Inspection, defects and non-delivery
The customer must inspect the goods as soon as is reasonably practicable after delivery and HK shall not be liable for any defect in the goods unless written notice is given to the company within thirty (30) days of delivery. In case of any issues please email email@example.com quoting your account number and order number. The quantity of any consignment of goods as recorded by HK upon despatch from HK’s place of business shall be conclusive evidence of the quantity received by the customer on delivery, unless the customer can provide conclusive evidence to the contrary. HK will not be liable for any non-delivery of goods unless written notice is given to HK within ten (10) days of the date when goods should have been delivered in the ordinary course of events. Any liability of HK for non-delivery or defective goods shall be limited to replacing the goods within a reasonable time or to refund any monies already paid in respect of the goods.
If you’re not completely satisfied with your prepaid purchase, please contact us to arrange a return for a refund within 30 days of the date of receipt of your shipment.
No returns are accepted for online/electronic products or opened shrink-wrapped, software,CD/DVD-ROM, and DVD products.
Continuing Education and Coach Education* courses that are unopened can be returned within 30 days of the date of receipt of your shipment. For online Continuing Education and Coach Education* courses that have not been accessed, a refund (less shipping/handling) will also be given at the request of the customer within 30 days of purchase. All online access to the course will be revoked at that time. After 30 days of purchase, or if the course has been accessed or the package opened, customers may exchange the course for an online course of similar value.
Human Kinetics will issue a refund for purchase price based on original payment method (excluding shipping/handling) if the original invoice information is supplied.
Products damaged during shipment must be reported to Human Kinetics within 30 days of shipment receipt. At that time, the nature of the damage must be provided.
*Specific to Coach Education: No refund will be given for a course that has been completed (test passed and certification granted). In the event a customer purchases and completes a course (test passed and certification granted) only to discover it was not the correct course, we will credit the amount of the original course toward the purchase of the correct course. Test scores and certifications earned by completing the incorrect course will be expunged from the database.
All specifications, drawings and particulars of dimensions or other details contained in Human Kinetics’ marketing materials are intended to give a general idea of the goods, but will not form part of the contract. HK shall take all reasonable steps to ensure the accuracy of technical details relating to goods, but accepts no liability in contract or tort or under statute or otherwise for any error or omission in such technical detail whether caused by HK’s negligence or otherwise. HK may make changes to the goods as part of a continuous programme of improvement.
Performance and fitness for purpose
Unless any performance figures, tolerances or characteristics have been specifically and expressly warranted by a director of HK in writing, HK accepts no liability for any failure of the goods to obtain such figures, whether attributable to HK’s negligence or otherwise. The responsibility for ensuring that goods are sufficient and suitable for a particular purpose is the customer’s unless specifically stated in writing by a director of HK. Any advice or recommendation given by an employee of HK which is not confirmed in writing by a director of HK is acted on entirely at the customer’s risk and HK shall not be liable for any such advice or recommendation which is not so confirmed.
Any defects which, under proper use, appear in the goods within a period of twelve months (unless otherwise stated by HK) and which are due to faulty materials, workmanship or design will be made good by HK either by repair, or at HK’s option, replacement (which is HK’s sole obligation and the customer’s sole remedy under this provision). HK’s guarantee is accepted by the customer in substitution for all express or implied representations, conditions or warranties, statutory or otherwise, as to the satisfactory quality, fitness for purpose or performance of the goods (or any materials used in connection therewith) or the standard of workmanship of any services provided, and all such representations, conditions and warranties are excluded. Notwithstanding the foregoing, nothing contained herein shall affect the implied undertakings contained in Section 12 of the Sale of Goods Act 1979 or statutory rights of a Customer who deals as a ’consumer’ as defined in the Unfair Contract Terms Act 1997. HK shall not be liable for defective goods if the defect arises because the customer alters or repairs such goods without the written consent of HK or because the customer did not follow the manufacturer’s instructions for storage, usage, installation, use or maintenance of the goods. Any goods replaced or repaired under this paragraph will be guaranteed on these terms for any unexpired portion of the guarantee given on the original goods.
HK shall not be liable for any damage, loss or expense resulting from the failure to give advice or information or the giving of incorrect advice or information whether or not due to the negligence of HK, its employees, agents or subcontractors. These conditions of sale set out the entire liability of HK to the customer in respect of the goods and shall be in lieu and to the exclusion of all other warranties, conditions, and other terms implied by statute or common law save for any implied terms which by law cannot be excluded. Nothing in these conditions of sale excludes or limits the liability of HK for death or personal injury caused by HK’s negligence or fraudulent misrepresentation. HK’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise shall be limited to repairing, replacing or at HK’s option refunding monies already paid in respect of the goods. HK shall not be liable to the customer for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise) costs, expenses or other claims for consequential compensation whatsoever (whether caused by the negligence of HK, its employees, agents or subcontractors) which arise out of or in connection with any contract.
“Personal Data” means, data relating to any customer, enquirer, or any representative of a customer who is (in any case) a living individual. Personal Data is any data from which (whether alone or in combination with other information held by HK) HK can identify that customer or representative, regardless of how and when that data is provided. By accepting these terms and conditions, the customer or representative hereby agrees that HK may process Personal Data for the following purposes from time to time:
HK deciding whether to enter into any contract or agreement with that customer. This may include credit reference searches, against a customer or the principal representatives of a customer;
Direct Marketing of HK’s products and services, and that of carefully selected third parties whose products and services HK believes may be of interest to the customer. The customer is given the opportunity to expressly opt-in to receive information, on ordering, on all future marketing activity and at any time in the future by contacting The Marketing Department, Mare Nostrum Group, 39 East Parade, Harrogate, North Yorkshire, HG1 5LQ, UK ;
E-mail Marketing of HK’s products and services, and that of carefully selected third parties whose products and services HK believes may be of interest to the customer. As of 31st October 2003, this activity will only be undertaken where the customer has expressly opted-in. All subsequent e-mail marketing from HK will give the customer the opportunity to update their communication preferences and opt-out of this method of communication, in accordance with GDPR regulations
Crime prevention or detection
The processing of Personal Data may also involve:
The disclosure of that Personal Data to HK’s agents, advisers and representatives;
The disclosure of that Personal Data to carefully selected third parties whose products and services that HK believes may be of interest to that customer or representative, subject to the customers individual opt-in and opt-out preferences;
By agreeing to these terms and conditions you agree that we may also disclose information about you to HK’s parent company, Human Kinetics Inc, of Illinois, USA. Although the USA does not have the same laws to protect your information, HKUSA’s purposes may involve only retention of the data, limited specific marketing and the fulfilment of journal subscriptions. Please be assured that Human Kinetics takes your data protection very seriously.
HK assumes that it may use Personal Data for all these purposes unless and until notified to the contrary, except in the case of e-mail marketing where this will occur only where the customer has expressly opted-in.
If at any time you would like any further information on HK’s Data Protection policy, or would like to amend the purposes for which HK uses your Personal Data, please contact The Marketing Department, Mare Nostrum Group, 39 East Parade, Harrogate, North Yorkshire, HG1 5LQ, UK. By telephone to +44 (0)1423 562 232, or via email at firstname.lastname@example.org.
Intellectual Property Rights
You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Human Kinetics’ website without written permission from HK. This condition also applies to marketing copy, catalogues and other promotional devices.
The customer is responsible at his / her own expense for obtaining any licence and complying with any export regulations in force within the United Kingdom and in the country for which the goods are destined. HK reserves the right not to supply certain customers or countries and will in these circumstances, direct the customer to its parent company, fellow subsidiaries or distributors who will be able to help those customers.
Any customised services such as programming will be provided to the customer subject to these conditions of sale and any additional terms set out on an order form, quotation and/or specification sheet issued by HK in respect of the particular service. HK accepts no liability whatsoever whether in contract, tort or otherwise and whether or not resulting from HK’s negligence or of it’s employees, agents or sub-contractors in respect of defective, programming, certifications, reports, analysis or for any damage or loss resulting therefrom or from the failure to give advice or information or the giving of incorrect advice or information in connection with the provision of such services. In no event shall any breach of contract or negligence or failure of any kind on the part of HK or its employees, sub-contractors or agents be accepted as liability for any direct loss or damage or loss of revenue or loss of profits or any other consequential loss or damage arising from any cause whatsoever.
HK shall not be liable to the customer in any manner or be deemed to be in breach of these conditions of sale because of any delay in performing or any failure to perform any of HK’s obligations under these conditions of sale if the delay or failure was due to any cause beyond HK’s reasonable control (which shall include, but not be limited to government actions, war, fire, terrorism, explosion, flood, import or export regulations or embargoes, labour disputes or inability to obtain or a delay in obtaining supplies of goods or labour). HK may, at its option, delay the performance of, or cancel the whole or any part of a contract.
All contracts shall be governed by and interpreted in accordance with English law and the customer submits to the jurisdiction of the English Courts, but HK may enforce such contract in any court of competent jurisdiction.
Any provision of these conditions of sale which is held by any competent authority to be invalid, void, voidable, unenforceable or unreasonable (in whole or in part) shall to the extent of such invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the other provisions of these conditions of sale and the remainder of such provision shall not be affected.
Failure by HK to enforce or partially enforce any provision of these conditions of sale will not be constrained as a waiver of any rights under these conditions of sale. HK reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on HK’s website or published within HK’s marketing and publicity materials.
These Terms and Conditions were last updated 26th February 2020.